🇦🇹 Austria · April 2026 · Reported charges after termination

User report: use.ai keeps trying to charge my card after I terminated the contract — Austria, April 2026

This is a first-person report from a user describing what they say happened with use.ai. Names, email addresses, account numbers, and transaction identifiers have been removed before publication. We have not independently adjudicated the billing dispute, and use.ai may disagree with the account.

“I have legally terminated my contract. Nevertheless, you keep attempting to debit my credit card. I kindly request that you cease this practice.”

User wording; not independently verified.

Why this report is on this page

This page collects 25 similar reports from 21 countries covering January 2026 – May 2026. The reports describe similar experiences in users' own words: users say trial offers converted into recurring monthly charges, users say accounts were locked out the moment auto-renewal was cancelled, users say charges continued after they considered the contract ended, and users say use.ai customer support could not be reached. This report fits that pattern.

See the full list of recurring patterns →

What you can do if this happened to you

This is general consumer-information guidance, not legal or financial advice. Check your bank's dispute process and your local consumer-protection rules.

1. File a chargeback with your bank. Contact your bank or credit-card issuer and dispute the charge as unauthorized or as a service that was not as described.
2. Report it to your consumer-protection agency. FTC (US), ECC-Net (EU), Citizens Advice (UK), ACCC (Australia), or the equivalent body in your country.
3. Cancel auto-renewal in the use.ai account. This stops future charges but does not refund what has already been taken.
4. Document everything. Save bank statements, cancellation receipts, and the email chain.

The full step-by-step process is on the main page →